Privacy Policy
Last updated: 23 June 2026 • Effective from: 1 January 2024
Information We Collect
We collect information you provide directly to us when you:
- Fill in enquiry or contact forms
- Request product quotes or AMC contracts
- Create a portal account
- Subscribe to our newsletter
- Communicate with our team
This may include: name, email, phone number, company name, postal address, billing information, and technical requirements.
We also automatically collect certain information when you visit our website: IP address, browser type, pages visited, time spent, and referral URLs through standard web analytics.
How We Use Your Information
We use the information collected to:
- Process and fulfill product/service orders and enquiries
- Send order confirmations, invoices and delivery updates
- Provide technical support and after-sales service
- Send relevant product offers and newsletter (with your consent)
- Improve our website and service offerings
- Comply with legal obligations
- Prevent fraud and ensure security
Information Sharing
We do NOT sell, trade, or rent your personal data. We may share information with:
- Service providers who assist our operations (payment processors, courier companies) under strict confidentiality
- Manufacturers/brands when required for warranty registration
- Government authorities when required by law
Cookies
Our website uses cookies to:
- Remember your preferences and session
- Analyze website traffic via Google Analytics
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal data including:
- SSL/TLS encryption for data in transit
- Encrypted password storage (bcrypt)
- Regular security audits
- Access controls limiting data to authorized personnel
- ISO 27001 aligned security practices
Your Rights
You have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Delete your data (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with relevant authorities